FMN Management  |  Format: Flash

Improving Effectiveness by Developing Your Interpersonal Skills

Course Overview
Interpersonal skills are traits we learn throughout our lives. Most managers rate having good interpersonal skills at or near the top of the skills they value in employees. Having strong interpersonal skills is critical in order to work effectively in today�s business environment. David Gilman, an Executive Consultant with Kaplan Professional with over 30 years experience working with companies to help develop their employees� interpersonal skills, explains the relationship between interpersonal skills and behavior and results. He also describes the benefits to recognizing behavior style and provides a list of actions to follow in order to have success in relationships.

Learning Objectives
Upon successful completion of this segment, you should be able to:

  • Recognize why interpersonal skills are important;
  • Identify the characteristics of direct and indirect styles of communication;
  • Recognize what a versatility important person is; and
  • Identify how direct an indirect persons act in tense situations.

    Catalog Number: FMN1339-FM
    CPE Credits: 2 Registry / 2 QAS
    Author: FMN Online
    Advanced Preparation:
    Work experience in a corporate staff environment, or an introductory course in management.
    Course Level: Update
    Field of Study: Business Management and Organization
    Content Partner: FMN Online
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
      You are allowed 2 attempts to pass the final exam in a 30 day period. You will be locked out of the final for 30 days after any second failure.
    Release/Expiration Dates: Feb 10, 2020 / Sep 14, 2021