Management  |  Format: Flash

Online Customer Service Communication

Course Overview
This program contains information regarding online customer service communication suggestions. The information focuses on the following major topics: Importance of Effective Customer Service, Online Customer Service Communication, Common Customer Service Mistakes, Suggested Ways to Conduct Effective Online Customer Service, Email Customer Service Suggestions, Texting Customer Service Suggestions, Social Media Customer Service Suggestions, Online Chat Customer Service Suggestions, Customer Service Apps, Suggested Ways to Improve Customer Service Communication on Company Websites, Additional Customer Service Communication Suggestions, and Customer Service Feedback Suggestions. Before addressing these topics, however, the Importance of Effective Customer Service will be addressed. While the course is obviously appropriate for customer service personnel, all businesspeople who interact with customers and clients will find the information to be most helpful.

Learning Objectives
Upon successful completion of this segment, you should be able to:

  • Understand the importance of effective customer service.
  • Recognize the role of online customer service communication.
  • Recognize several common customer service mistakes.
  • Identify several ways to conduct effective online customer service.
  • Recognize social media platforms that support customer service efforts.
  • Recognize online chat customer service techniques.
  • Identify commonly used customer service apps.
  • Determine ways to improve customer service communication on company websites.
  • Identify other useful techniques that enhance customer service communication.
  • Recognize recommended practices pertaining to customer service feedback.

    Catalog Number: 99INS19
    CPE Credits: 3 Registry / 2 QAS
    Author: Robert G. Insley
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Windows or Mac OS
    Release/Expiration Dates: Aug 02, 2019 / Aug 02, 2021