Management  |  Format: Flash

Workplace Violence: It's a Matter of Life: For Managers (Updated)

Course Overview
This course provides an overview of workplace violence. This includes understanding what is meant by workplace violence, identifying and reducing risk factors, as well as being able to detect warnings signs of a disgruntled or disturbed employee. This course also provides information on how to diffuse potentially dangerous situations and the major methods for minimizing workplace violence.

Learning Objectives
Upon successful completion of this segment, you should be able to:

  • Recognize statistics of workplace violence as well as responsibilities of employers
  • Understand and recognize the various types of workplace violence and risk factors
  • Identify best practices to address difficult situations including conflict resolution
  • Understand methods for reducing workplace violence

    Catalog Number: 99FRAN11
    CPE Credits: 2 Registry / 2 QAS
    Author: Kay Francis
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personnel/Human Resources
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Jun 06, 2019 / Jun 06, 2021