Management  |  Format: Flash

Resolve Conflict Like a Rock Star and Still Have Time for Lunch

Course Overview
Whether in the workplace or the home, conflict is inevitable. If ignored or responded to ineffectively, conflict can create hostility and disconnect with others. If productively managed, however, conflict can promote personal growth, harmony in relationships and greater success at work. This course teaches the consummate formula for approaching and resolving conflict that creates a personal win-win and quality business outcomes.

Learning Objectives
After completing this course, the course participant should be able to:

  • Recognize how conflict can be a constructive tool for change
  • Determine how to manage conflict with an approach that inspires a solution rather than escalates the problem
  • Determine the difference between bullying and giving feedback
  • Recognize the art of positive feedback that reinforces constructive behavior
    Catalog Number: 99DRA03
    CPE Credits: 1 Registry / 1 QAS
    Author: Orna Drawas
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personal Development
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: May 22, 2018 / May 22, 2022