Management  |  Format: Flash


Course Overview
The main goal of this course is to strengthen your knowledge about and awareness of the importance of professionalism in the business place. The information focuses on the following major topics: The Importance of Workplace Professionalism to Organizations, The Importance of Professionalism to Business People, Inspiring Professionalism in the Workplace, Professional Ethics, Unprofessional Conduct in the Workplace, Characteristics of Exceptional Business Professionals, Professionalism Qualities Business People Should Possess, Professionalism Traits of Business Managers, Professionalism Traits of Business Leaders, Workplace Professionalism Reminders and Tips for Millennials, The Role of Interpersonal Skills in Professionalism, The Role of Business Etiquette in Professionalism, Client/Customer Service Professionalism Suggestions, Phone Professionalism Suggestions, and Online Professionalism Suggestions.

Learning Objectives
After completing this course, the course participant should be able to:

  • Recognize the importance of professionalism to business people.
  • Identify examples of unprofessional conduct in the workplace.
  • Recognize key professionalism qualities of business people, business managers, and business leaders.
  • Recognize the role of interpersonal skills and business etiquette in professionalism.
  • Identify phone and online professionalism.
    Catalog Number: 99INS13
    CPE Credits: 1 Registry / 1 QAS
    Author: Robert G. Insley
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Personal Development
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Windows or Mac OS
    Release/Expiration Dates: Oct 24, 2017 / Feb 05, 2022