Management  |  Format: Flash

Understanding Communication Styles at Work

Course Overview
Nothing is more important in business than the ability to successfully interact with others. Developing and improving this fundamental skill is critical to your success. Each interaction has the potential to work for or against achieving the most desirable effect and outcome. Knowing how to communicate effectively in day-to-day interactions is a critical part of achieving personal and organizational success. This course teaches professionals how to identify and understand unique behavioral differences among co-workers in ways that enhance relationships and personal performance. This is a powerful learning experience that will help improve your interpersonal effectiveness by teaching you to identify and understand different personalities at work.

Learning Objectives
After completing this course, the course participant should be able to:

  • Identify the components of effective interpersonal skills.
  • Recognize the characteristic of each of the four different communication styles.
  • Specify strategies for how to adapt to each personality style.
  • Indicate observation clues that help you determine one�s preferred interpersonal approach and display.
    Catalog Number: 99MIN01
    CPE Credits: 2 Registry / 2 QAS
    Author: Dave Minionis, Ph.D.
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Mar 28, 2016 / May 26, 2022