Management  |  Format: Flash

Selling for the 21st Century (Updated)

Course Overview
This course outlines professional sales principles, including: addressing the internal and external customer; identifying effective presentation skills; eliciting customer needs and expectations; countering negative reactions; and negotiating the sale. It continues with personal selling skills, including: identifying and overcoming internal blocks; recognizing your selling potential; knowing how to motivate yourself; projecting a professional image; and establishing a win/win relationship.

Learning Objectives
After completing this course, the course participant should be able to:

  • Identify four major communication styles for effective selling.
  • Determine techniques for adapting to the customer�s communication style.
  • Recognize important elements of negotiation.
    Catalog Number: 99FRAN02
    CPE Credits: 1 Registry / 1 QAS
    Author: Kay Francis
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-Study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: Feb 17, 2016 / Mar 01, 2022