Management  |  Format: Flash

Communication as a Team

Course Overview:
The purpose of this course is to show the user how successful employee teams can communicate in modern organizations. This course will discuss the importance of communicating in a team-oriented environment, phases of team development, the role of conflict within teams, characteristics of successful teams, techniques for organizing team-based presentations, the importance of listening in teams, and non-verbal communication techniques.

Learning Objectives:
After completing this course, the course participant should be able to:

  • Define the four phases of team development.
  • Recognize the role of conflict within teams.
  • Identify the characteristics of successful teams.
  • Specify non-verbal communication techniques.
  • Define the importance of listening in teams.
    Catalog Number: 99FLE11
    CPE Credits: 1 Registry / 1 QAS
    Author: John M. Fleming, CPA, MBA
    Advanced Preparation:
    Course Level: Basic
    Field of Study: Communications & Marketing
    Content Partner: SmartPros Ltd.
    QAS: QAS Certified based on 50 minute hours.
    Course Type: Self-study
    Minimum Passing Grade: 70%
    Soft/Hardware Reqs.:  Adobe Acrobat® Reader for the .pdf files
     Adobe® Flash® Player 9 or higher
     56k or Greater Internet Connection
     Modern DHTML Compatible Browser
     Ram: 256 MB minimum
     Sound card with speakers/headphones
     Windows or Mac OS
    Release/Expiration Dates: May 22, 2014 / Aug 31, 2020