Management and Supervision

Resolve Conflict Like a Rock Star and Still Have Time for Lunch

Course Overview
Whether in the workplace or the home, conflict is inevitable. If ignored or responded to ineffectively, conflict can create hostility and disconnect with others. If productively managed, however, conflict can promote personal growth, harmony in relationships and greater success at work. This course teaches the consummate formula for approaching and resolving conflict that creates a personal win-win and quality business outcomes.



Learning Objectives:

After completing this course, the course participant should be able to:

  • Recognize how conflict can be a constructive tool for change
  • Determine how to manage conflict with an approach that inspires a solution rather than escalates the problem
  • Determine the difference between bullying and giving feedback
  • Recognize the art of positive feedback that reinforces constructive behavior

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.


    Prerequisites/Advanced Preparation:

    None

    Speaker / Author:

    As a speaker, trainer and coach focused on achieving high priority goals, Orna Drawas engages with business professionals interested in driving real and measurable results on a daily basis.

    Orna's Professional & Leadership Development courses have been given to well over 1,000 business professionals across the country from companies such as General Mills, Honda R&D, United Technologies, Amgen Pharmaceuticals, National Institute of Health, FDA, AXA- Equitable and many other large and small organizations.

    The concepts of leadership and peak performance are highlighted in her book: PERFORM LIKE A ROCK STAR and Still Have Time for Lunch which was on Amazon's list of Top 10 Books for Business Success in 2011; and was featured on a billboard in Times Square in July & August 2013.

    Orna has over 30 years of business and management experience in sales and marketing with IBM, Sprint and Time Warner Telecom. Now a Peak Performance Expert, Orna focuses on speaking to groups and organizations interested in achieving extraordinary results and reaching individual Rock Stardom every day!

    Orna has a BS from Boston University and an MBA from Northeastern University and lives in Raleigh, North Carolina.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Sound card with speakers/headphones
    • Windows or Mac OS

    Buy

    Price (USD)

    Standard Rate: $24.95

    Details

    Course Code : 99DRA03

    Release Date : 05/22/2018
    Expire Date : 05/22/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Length : 50min
    Course Level : Basic
    Course Type : Self-Study
    Passing Grade : 70%
    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Personal Development

    Theme : Management and Supervision

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