Effective Communication Skills

Developing Effective E-mail Messages

Course Overview:
The main goal of this course is to strengthen your ability to develop effective e-mail messages. Observations regarding using e-mail in businesses will be presented first, followed by material pertaining to developing effective e-mail messages.



Learning Objectives:

After completing this course, the course participant should be able to:
  • Identify how e-mail is used in businesses.
  • Define several e-mail related netiquette considerations.
  • Identify common e-mail mistakes that should be avoided.
  • Recognize how to write effective e-mail messages.
  • Define the cardinal rules of e-mail.


  • Prerequisites/Advanced Preparation:

    None

    Speaker / Author:

    Robert G. Insley
    Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.

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    Price (USD)

    Standard: $24.95

    Details

    Course Code : 99INS04

    Release Date : 05/05/2015
    Expire Date : 07/01/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Length : 50min
    Course Level : Basic
    Course Type : New Standards
    Passing Grade : 70%
    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Communications & Marketing

    Theme : Effective Communication Skills

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