Business Processes Best Practices

Selling for the 21st Century (Updated)

Course Overview
This course outlines professional sales principles, including: addressing the internal and external customer; identifying effective presentation skills; eliciting customer needs and expectations; countering negative reactions; and negotiating the sale. It continues with personal selling skills, including: identifying and overcoming internal blocks; recognizing your selling potential; knowing how to motivate yourself; projecting a professional image; and establishing a win/win relationship.

Learning Objectives:

After completing this course, the course participant should be able to:

  • Identify four major communication styles for effective selling.
  • Determine techniques for adapting to the customer’s communication style.
  • Recognize important elements of negotiation.

  • Speaker / Author:

    Kay Francis
    Kay Francis, president of Steps Beyond Enterprises, Inc., has 28 years of experience in program development, training, executive coaching and public speaking. Ms. Francis has spent the last fifteen years of her career developing training and human resource programs that are timely and critical for today's diverse work force. GEM, a growth education model Ms. Francis created, is used in business, industry, and government to address costly and sensitive workplace issues such as sexual harassment and hostile work environments, gender education, and discrimination. Steps Beyond was incorporated in 1991 and certified as a Minority Woman Business Enterprise (WBE). Author of Getting to Know You, Ms. Francis holds a baccalaureate degree in Social Work from Florida International University and a master's degree in Counseling and Guidance from the University of Northern Colorado.


    Price (USD)

    Standard: $24.95


    Course Code : 99FRAN02

    Release Date : 02/17/2016
    Expire Date : 03/01/2022
    Credits :
    CPE 1.00
    QAS 1.00

    Length : 50min
    Course Level : Basic
    Course Type : Self-Study
    Passing Grade : 70%
    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Communications & Marketing

    Theme : Business Processes Best Practices

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