Effective Communication Skills

Communication at Work v2.0

This program introduces the user to the process and the products of effective communication. The program walks the user through the fundamentals of both interpersonal and organizational communications as well as providing the user with a solid grounding in business ethics.

"Important: This course was previously titled as "Communication at Work (Updated)" Please be aware that the content or course code has not changed."

Learning Objectives:

  • Identify changes in the workplace and the importance of communication skills.
  • Define the process of communication.
  • Recognize barriers to interpersonal communication and the importance of overcoming them.
  • Determine the flow of communication in organizations including barriers and the methods for overcoming those barriers.
  • Recognize the goals of ethical business communication and describe important tools for doing the right thing.

Prerequisites/Advanced Preparation:


Speaker / Author:

John M. Fleming, CPA, MBA, is currently the Director, Content Development for SmartPros LTD, a division of Kaplan Professional Education. SmartPros is an international educational and training company specializing in accounting, finance and ethics educational programs. John previously served as President and Director of Accounting and Auditing for LOSCALZO ASSOCIATES, a division of SmartPros for twenty-eight years. John retired as President of Loscalzo Associates on January 1, 2014.

John’s prior practice experience includes audit, tax, consulting, office management, and human resource responsibilities with Deloitte LLP, Richard Eisner & Company LLP, and Ernst & Young LLP. John is a graduate of LaSalle and Drexel Universities with degrees in accounting and finance.

John, a Pennsylvania CPA, served as the 1999/2000 President of the 8,300 member Greater Philadelphia Chapter of the Pennsylvania Institute of Certified Public Accountants (PICPA) and currently serves as a member of the Institute’s Accounting and Auditing Technical Committee. In 2006, the PICPA recognized John as a Joseph E. Sterrett Fellow for his contributions to the accounting profession and in 2007, the Philadelphia Chapter recognized John with their Champion Award for his contributions to the PICPA, Chapter, profession and community. John has also served as the 2002/2003 President of the American Accounting Association’s Mid-Atlantic Region.

John and his wife Marge live in Medford, New Jersey.


Price (USD)

Standard: $24.95


Course Code : 99FLE10-V2

Release Date : 03/09/2021
Expire Date : 03/31/2023
Credits :
CPE 1.00
QAS 1.00

Course Level : Basic
Length : 50min
Course Type : QAS Self-Study

Passing Grade : 70%
Field Of Study : Communications & Marketing
Theme : Effective Communication Skills
Format Type : eLearning
Mobile Compatible

Returning Subscribers

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