Interpersonal Relationships at Work

Delegation, Coaching, and Mentoring

Course Overview
This course provides insights and learning on the subjects of delegation, coaching and mentoring. The course covers the "why's, when's and how's" for these important aspects of managing. After providing a brief introduction, the topics of what to delegate, barriers to effective delegation, characteristics of effective delegation, purposeful delegation and what not to delegate are explored -- providing techniques that can be applied on the job. The subject of coaching includes a template on characteristics, strategies and skills necessary for effective coaching, along with a series of pre-coaching steps to employ. The course points out the difference between coaching and mentoring, and then delves into the characteristics of mentoring plus a detailed discussion of mentoring benefits for the organization. After presenting a set of communication skills for mentoring, the course concludes with a section on helping managers determine whether or not an employee is ready for mentoring.

Learning Objectives:

After completing this course, the course participant should be able to:
  • Recognize the characteristics of effective delegation, along with the barriers.
  • Determine the types of tasks that should not be delegated.
  • Identify pre-coaching steps and coaching strategies
  • Identify employees who should be mentored and assess whether or not those employees are "mentor-ready."

  • Speaker / Author:

    Kay Francis
    Kay Francis, president of Steps Beyond Enterprises, Inc., has 28 years of experience in program development, training, executive coaching and public speaking. Ms. Francis has spent the last fifteen years of her career developing training and human resource programs that are timely and critical for today's diverse work force. GEM, a growth education model Ms. Francis created, is used in business, industry, and government to address costly and sensitive workplace issues such as sexual harassment and hostile work environments, gender education, and discrimination. Steps Beyond was incorporated in 1991 and certified as a Minority Woman Business Enterprise (WBE). Author of Getting to Know You, Ms. Francis holds a baccalaureate degree in Social Work from Florida International University and a master's degree in Counseling and Guidance from the University of Northern Colorado.


    Price (USD)

    Standard: $24.95


    Course Code : 99FRAN08

    Release Date : 05/05/2016
    Expire Date : 10/31/2021
    Credits :
    CPE 1.00
    QAS 1.00

    Course Level : Basic
    Course Type : QAS Self-Study
    Length : 50min
    Passing Grade : 70%
    Field Of Study : Personnel/Human Resources
    Theme : Interpersonal Relationships at Work

    Format Type : eLearning
    Mobile Compatible

    Returning Subscribers

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