Effective Communication Skills

Communication as a Team v2.0

The purpose of this course is to show the user how successful employee teams can communicate in modern organizations. This course will discuss the importance of communicating in a team-oriented environment, the phases of team development, the role of conflict within teams, characteristics of successful teams, techniques for organizing team-based presentations, the importance of listening in teams, and non-verbal communication techniques.

"Important: This course was previously titled as "Communication as a Team (Updated)" Please be aware that the content or course code has not changed."

Learning Objectives:

  • Define the four phases of team development.
  • Recognize the role of conflict within teams.
  • Identify the characteristics of successful teams.
  • Specify non-verbal communication techniques.
  • Define the importance of listening in teams.

Prerequisites/Advanced Preparation:


Speaker / Author:

John M. Fleming, CPA, MBA, is currently the Director, Content Development for SmartPros LTD, a division of Kaplan Professional Education. SmartPros is an international educational and training company specializing in accounting, finance and ethics educational programs. John previously served as President and Director of Accounting and Auditing for LOSCALZO ASSOCIATES, a division of SmartPros for twenty-eight years. John retired as President of Loscalzo Associates on January 1, 2014.

John’s prior practice experience includes audit, tax, consulting, office management, and human resource responsibilities with Deloitte LLP, Richard Eisner & Company LLP, and Ernst & Young LLP. John is a graduate of LaSalle and Drexel Universities with degrees in accounting and finance.

John, a Pennsylvania CPA, served as the 1999/2000 President of the 8,300 member Greater Philadelphia Chapter of the Pennsylvania Institute of Certified Public Accountants (PICPA) and currently serves as a member of the Institute’s Accounting and Auditing Technical Committee. In 2006, the PICPA recognized John as a Joseph E. Sterrett Fellow for his contributions to the accounting profession and in 2007, the Philadelphia Chapter recognized John with their Champion Award for his contributions to the PICPA, Chapter, profession and community. John has also served as the 2002/2003 President of the American Accounting Association’s Mid-Atlantic Region.

John and his wife Marge live in Medford, New Jersey.


Price (USD)

Standard: $24.95


Course Code : 99FLE11-v2

Release Date : 09/30/2020
Expire Date : 09/30/2022
Credits :
CPE 1.00
QAS 1.00

Course Level : Basic
Length : 50min
Course Type : QAS Self-Study

Format Type : eLearning
Mobile Compatible
Field Of Study : Communications & Marketing

Returning Subscribers

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