Effective Communication Skills

Business English: Part 2

Course Overview:

This course is the second in a two-part series. The topics addressed in the Business English: Part 1 course are reading, writing mechanics, and select writing principles, whereas business writing, communicating nonverbally, speaking, and listening are addressed in this course, Business English: Part 2. As was mentioned in the Business English: Part 1 course, one’s ability to communicate effectively in the professional workplace requires mastery of a number of different communication skill sets. It is very important that those who work in such settings achieve such mastery. As can be imagined, in organizations where effective communication is not realized, avoidable problems often ensue. Many of these problems negatively impact employees’ ability to perform their jobs effectively and interact effectively with fellow employees, clients, customers, and other stakeholders. With this in mind, the purpose of this course is to provide information pertaining to the above-mentioned communication skill sets — business writing, speaking, and listening.

Learning Objectives:

After completing this course, you should be able to:
  • Determine the writing process and audience analysis as it pertains to business writing.
  • Identify ways to overcome writer’s block.
  • Determine ways to develop goodwill in business messages and documents and the benefits of using a variety of sentence types in business messages and documents.
  • Identify effective collaborative writing techniques.
  • Determine how to write effective customer service messages, email messages, text message, and social media posts.
  • Distinguish nonverbal communication, nonverbal communication categories, and nonverbal communication mistakes and tips.
  • Identify how to make effective conversation, small talk, and suggested speaking (presentation) techniques.
  • Identify the common listening styles and the benefits of good listening in the business place.
  • Recognize the fundamental qualities of good listeners, effective listening techniques, and ways to listen to people from other cultures.

Prerequisites/Advanced Preparation:


Speaker / Author:

Robert G. Insley
Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.


Price (USD)

Standard: $49.90


Course Code : 99INS18

Release Date : 07/11/2018
Expire Date : 12/31/2021
Credits :
CPE 2.00
QAS 2.00

Course Level : Basic
Course Type : QAS Self-Study
Length : 1hr 40min
Passing Grade : 70%
Field Of Study : Personal Development
Theme : Effective Communication Skills

Format Type : eLearning
Mobile Compatible

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