Effective Communication Skills

Business English: Part 1

Course Overview
One’s ability to communicate effectively in the professional workplace requires mastery of a number of different communication skill sets, and it is very important that those who work in such settings achieve such mastery. In organizations where effective communication is not the norm, otherwise avoidable problems typically ensue. Many of these problems, in turn, negatively impact employees’ ability to perform their jobs and interact effectively with fellow employees, clients, customers, and other stakeholders effectively. The main goals of this course are to address the following topics: reading, writing mechanics, and business writing principles.

Learning Objectives:

After completing this course, the course participant should be able to:

  • Determine the role of reading.
  • Identify reading strategies and tips to improve your reading skills and how to read faster.
  • Determine the importance of writing mechanics in the workplace.
  • Recognize grammar, punctuation, capitalization, number usage, and abbreviations rules and common grammar mistakes.
  • Identify grammar-related electronic tools.
  • Distinguish between the eight c's business writing principles.
  • Identify other business writing suggestions included in the course.

  • Prerequisites/Advanced Preparation:


    Speaker / Author:

    Robert G. Insley
    Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.


    Price (USD)

    Standard: $24.95


    Course Code : 99INS17

    Release Date : 05/04/2018
    Expire Date : 03/31/2023
    Credits :
    CPE 1.00
    QAS 1.00

    Course Level : Basic
    Course Type : QAS Self-Study
    Length : 50min
    Passing Grade : 70%
    Field Of Study : Personal Development
    Theme : Effective Communication Skills

    Format Type : eLearning
    Mobile Compatible

    Returning Subscribers

    - OR -