Effective Communication Skills

Business English: Part 1

Course Overview
One’s ability to communicate effectively in the professional workplace requires mastery of a number of different communication skill sets, and it is very important that those who work in such settings achieve such mastery. In organizations where effective communication is not the norm, otherwise avoidable problems typically ensue. Many of these problems, in turn, negatively impact employees’ ability to perform their jobs and interact effectively with fellow employees, clients, customers, and other stakeholders effectively. The main goals of this course are to address the following topics: reading, writing mechanics, and business writing principles.

Learning Objectives:

After completing this course, the course participant should be able to:

  • Determine the role of reading.
  • Identify reading strategies and tips to improve your reading skills and how to read faster.
  • Determine the importance of writing mechanics in the workplace.
  • Recognize grammar, punctuation, capitalization, number usage, and abbreviations rules and common grammar mistakes.
  • Identify grammar-related electronic tools.
  • Distinguish between the eight c's business writing principles.
  • Identify other business writing suggestions included in the course.

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.

    Prerequisites/Advanced Preparation:


    Speaker / Author:

    Robert G. Insley
    Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Windows or Mac OS


    Price (USD)

    Standard Rate: $24.95


    Course Code : 99INS17

    Release Date : 05/04/2018
    Expire Date : 05/04/2020
    Credits :
    CPE 1.00
    QAS 1.00

    Course Level : Basic
    Course Type : Self-Study
    Length : 50min
    Passing Grade : 70%
    Field Of Study : Personal Development
    Theme : Effective Communication Skills

    Format Type : eLearning
    Mobile Compatible

    Returning Subscribers

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