Effective Communication Skills

Effective Communication in the Workplace v2.0

Achieving effective communication in the workplace should be a major goal of any organization. As can be imagined, in organizations where effective communication is not the norm, avoidable problems often ensue. Many of these problems negatively impact employees' ability to perform their jobs effectively and this, in turn, has negative effects on organizations.

The main goal of this course is to address a number of topics pertaining to communicating at work. With this in mind, the course is broken into the following topics: Benefits of Effective Workplace Communication, Positive and Negative Workplace Communication, The Impact of Communication Technologies on Workplace Communication, Millennials' Communication Preferences in the Workplace, Communicating with Supervisors, Accepting Constructive Feedback Graciously, Asking for Help from a Co-worker, Barriers to Effective Communication in the Workplace, Improving Communication Organization-Wide in the Workplace, Improving Employee Communication in the Workplace, Communicating Nonverbally, Communicating in Writing, Communicating on Social Media, Giving Presentations, Listening Effectively, Communicating in Meetings, Communicating in Teams, Communicating with Customers and Clients.

"Important: This course was previously titled as "Effective Communication in the Workplace (Updated)" Please be aware that the content or course code has not changed."

Learning Objectives:

After completing this course, the course participant should be able to:

  • Distinguish between positive and negative workplace communication behaviors/actions.
  • Identify Millennials' workplace communication preferences.
  • Recognize barriers to effective communication in the workplace.
  • Determine ways to improve communication organization-wide in the workplace.
  • Distinguish how to communicate effectively nonverbally, in writing, and on social media.
  • Define ways of communicating effectively in meetings and in teams.

Prerequisites/Advanced Preparation:


Speaker / Author:

Robert G. Insley
Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.


Price (USD)

Standard: $49.90


Course Code : 99INS15-v2

Release Date : 02/01/2018
Expire Date : 02/01/2022
Credits :
CPE 2.00
QAS 2.00

Course Level : Basic
Course Type : QAS Self-Study
Length : 1hr 40min
Passing Grade : 70%
Field Of Study : Personal Development
Theme : Effective Communication Skills

Format Type : eLearning
Mobile Compatible

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