Effective Communication Skills


Course Overview
The main goal of this course is to strengthen your knowledge about and awareness of the importance of professionalism in the business place. The information focuses on the following major topics: The Importance of Workplace Professionalism to Organizations, The Importance of Professionalism to Business People, Inspiring Professionalism in the Workplace, Professional Ethics, Unprofessional Conduct in the Workplace, Characteristics of Exceptional Business Professionals, Professionalism Qualities Business People Should Possess, Professionalism Traits of Business Managers, Professionalism Traits of Business Leaders, Workplace Professionalism Reminders and Tips for Millennials, The Role of Interpersonal Skills in Professionalism, The Role of Business Etiquette in Professionalism, Client/Customer Service Professionalism Suggestions, Phone Professionalism Suggestions, and Online Professionalism Suggestions.

Learning Objectives:

After completing this course, the course participant should be able to:

  • Recognize the importance of professionalism to business people.
  • Identify examples of unprofessional conduct in the workplace.
  • Recognize key professionalism qualities of business people, business managers, and business leaders.
  • Recognize the role of interpersonal skills and business etiquette in professionalism.
  • Identify phone and online professionalism.

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.

    Prerequisites/Advanced Preparation:


    Speaker / Author:

    Robert G. Insley
    Robert G. Insley is an Associate Professor in the Department of Management at the University of North Texas where he is the coordinator of the business communication course offerings for the College of Business Administration. A graduate of Northern Illinois University, Dr. Insley's teaching and research interests include all aspects of business communication. He has articles published in such journals as The Journal of Business Communication, Business Communication Quarterly, Journal of Business Ethics, Journal of Business & Entrepreneurship, and the Journal of Computer Information Systems and has presented papers at numerous professional conferences. He has also reviewed numerous business communication, organizational behavior, and management textbooks, CD-ROM programs, and journal manuscripts and has contributed to several newspaper articles. Dr. Insley has also developed and conducted training sessions on a variety of business communication topics for several corporations and is an active member of the Association for Business Communication. Dr. Insley's most current teaching award is that of University Honor Professor.

    Software & Hardware Requirements:

    • 56k or Greater Internet Connection
    • Adobe Acrobat® Reader for the .pdf files
    • Adobe® Flash® Player 9 or higher
    • Modern DHTML Compatible Browser
    • Ram: 256 MB minimum
    • Windows or Mac OS


    Price (USD)

    Standard Rate: $24.95


    Course Code : 99INS13

    Release Date : 10/24/2017
    Expire Date : 12/31/2019
    Credits :
    CPE 1.00
    QAS 1.00

    Course Level : Basic
    Course Type : Self-Study
    Length : 50min
    Passing Grade : 70%
    Field Of Study : Personal Development
    Theme : Effective Communication Skills

    Format Type : eLearning
    Mobile Compatible

    Returning Subscribers

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