Effective Communication Skills

Understanding Communication Styles at Work

Course Overview
Nothing is more important in business than the ability to successfully interact with others. Developing and improving this fundamental skill is critical to your success. Each interaction has the potential to work for or against achieving the most desirable effect and outcome. Knowing how to communicate effectively in day-to-day interactions is a critical part of achieving personal and organizational success. This course teaches professionals how to identify and understand unique behavioral differences among co-workers in ways that enhance relationships and personal performance. This is a powerful learning experience that will help improve your interpersonal effectiveness by teaching you to identify and understand different personalities at work.

Learning Objectives:

After completing this course, the course participant should be able to:

  • Identify the components of effective interpersonal skills.
  • Recognize the characteristic of each of the four different communication styles.
  • Specify strategies for how to adapt to each personality style.
  • Indicate observation clues that help you determine one’s preferred interpersonal approach and display.

  • Content Partner:

    SmartPros Ltd.

    SmartPros Ltd. is a leader in online and offline continuing education for
    accounting, finance and engineering professionals. With over 2,000 hours of
    content, SmartPros has been providing mandatory continuing education
    products since 1981. SmartPros provides services and content to its
    professional and corporate clients, in a variety of media including Web, CD
    ROM, and video. In the accounting market, SmartPros also has a predominant
    news and information portal which receives 200,000+ visits per month and
    provides services to over 100,000 subscribers. SmartPros' customers include
    50% of the Fortune 500, as well as the major firms and associations in each
    of its professional markets.

    Speaker / Author:

    Dave’s experience in developing leadership competencies, management capabilities, sales and service effectiveness, organizational change and team effectiveness brings a unique perspective to many organizations and government agencies. Dave helps people evolve; to grow to their full potential. His expert training techniques are known for fostering interactive, engaging and fun teaching environments.

    In addition to his consulting practice, for four years Dave was an adjunct professor for the University of Virginia. He taught a leadership series through their school of extended studies in West Falls Church, Virginia.

    Dave was the Director of Professional and Organizational Effectiveness for the TRACOM Group before launching Humanetrics. At TRACOM he managed the organization’s Learning Services department, which was responsible for providing high quality training delivery, facilitation, and consulting services to internal and external clients. He also was an integral part of the executive leadership team that ran the company.

    Before joining the TRACOM Group, Dave spent six years as an Organizational Effectiveness Consultant for Ernst & Young, where he developed leadership and management capabilities across all levels within the firm. He specialized and consulted internally and externally on the following areas: Interpersonal Skills, Team Effectiveness; Leadership and Management Development; and Change.

    Dave has a doctorate in Industrial/Organizational Psychology from George Mason University. While in school he did various stints with the U.S. Army Research Institute, the Federal Aviation Administration, and George Mason University (as both a research assistant and teaching assistant).

    Software & Hardware Requirements:

    • Windows or Mac OS


    Price (USD)

    Standard Rate: $49.90


    Course Code : 99MIN01

    Release Date : 03/28/2016
    Expire Date : 07/01/2020
    Credits :
    CPE 2.00
    QAS 2.00

    Course Level : Basic
    Course Type : Self-Study
    Length : 1hr 40min
    Passing Grade : 70%
    Theme : Effective Communication Skills

    Format Type : eLearning
    Mobile Compatible
    Field Of Study : Communications & Marketing

    Returning Subscribers

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